A: We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure online payment options. Rest assured, your payment information is handled with the utmost security.
2. Q: Can I modify or cancel my order after placing it?
A: Unfortunately, once an order is placed, it enters our processing system swiftly. Therefore, modifications or cancellations are not possible. Please review your order carefully before confirming your purchase.
3. Q: How can I track the status of my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your package.
4. Q: What is your return policy?
A: We want you and your pet to be delighted with your purchase. If you're not satisfied, you can return the item within 30 days of receiving it. Please see our Return Policy for detailed instructions on the return process.
5. Q: How can I contact customer support for assistance?
A: We're here to help! You can reach our customer support team through our "Contact Us" page on the website. Feel free to send an email to support@glacialpetware.com, and we'll respond to your inquiry as soon as possible.
6. Q: I just placed an order. How fast will it ship?
Hand curated with care, our products take approximately 4 to 10 business days to ship, allowing for a meticulous quality assurance process.